=== WooCommerce Smart Refunder ===
Contributors: storeapps, niravmehta, ratnakar.dubey, Tarun.Parswani, Mansi Shah
Tags: woocommerce, refunds, store credit, smart refunder, refund automation
Requires at least: 4.9.0
Tested up to: 6.9.4
Stable tag: 2.5.0
License: GPLv3 or later
License URI: https://www.gnu.org/licenses/gpl-3.0.html

Simplify and automate the refund process in your WooCommerce store. Allow customers to request refunds directly from their account and manage them efficiently.

== Description ==

WooCommerce Smart Refunder provides a direct channel between you and your customers to make the return process automatic, instant, and effortless.

**Key Features:**

- Customers can request refunds directly from their My Account page.
- Instant refunds are possible if supported by the payment gateway.
- Manual refund processing for gateways that don't support instant refunds.
- Option to issue refunds as store credit (requires the Smart Coupons plugin).
- Supports full or partial refunds.
- Detailed order and pricing information available for review.

For digital products, the refund process can be fully automated. For physical products or unsupported gateways, refund requests can be managed manually within WooCommerce.

== Installation ==

1. Ensure you have WooCommerce 3.5 or later installed.
2. Download the plugin ZIP file from your WooCommerce account.
3. In your WordPress admin, go to Plugins > Add New.
4. Click on "Upload Plugin" and select the downloaded ZIP file.
5. Click "Install Now" and then activate the plugin.

== Frequently Asked Questions ==

= How do I enable store credit refunds? =

To offer store credit as a refund option:

1. Install and activate the [Smart Coupons](https://woocommerce.com/products/smart-coupons/) plugin.
2. Navigate to WooCommerce > Settings > Smart Refunder.
3. Enable the "Offer coupons?" option.
4. Under "Select coupon type to refund," choose "Store Credit / Gift Certificate."
5. Save changes.

Customers will then have the option to choose between a cash refund or store credit when requesting a refund.

= How do customers request a refund? =

Customers can:

1. Log in to their My Account page.
2. Go to the Orders section.
3. Click on the "Request Refund" button next to the relevant order.
4. Choose between a cash refund or store credit (if enabled).
5. Specify the refund amount (full or partial) and provide a reason.
6. Submit the refund request.

= How are refund requests managed? =

Store admins can:

1. Navigate to WooCommerce > Orders.
2. Identify orders with the "Refund Requested" status.
3. Click on the order to view details.
4. Process the refund manually or issue store credit, depending on the chosen method.

== Additional Information ==

For more details and support, visit the [official documentation](https://woocommerce.com/document/woocommerce-smart-refunder/).
